Carers Resource Privacy Notice

Carers Resource Privacy Notice

Our contact details

Name: Carers’ Resource

Address: Unit 3 Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP

Phone Number: 0808 50 15 939

E-mail: info@carersresource.org

Date privacy notice updated: 8th December 2023

The type of personal information we collect

We currently collect and process the following information:

  • Name
  • Job title
  • Contact details including address, email address and telephone number
  • Demographic information such as age, postcode, preferences and interests
  • Financial information (for those accessing a grant)
  • Employee data
  • Special categories of personal data or criminal conviction and offenses data (related to the processing of DBS checks for employees and volunteers)
  • Other personal information relevant to the support we provide to you

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have contacted us to ask for support
  • You have contacted us to ask for information

We also receive personal information indirectly, from the following sources in the following scenarios:

  • A professional that you are working with has contacted us to ask for support on your behalf

We use the information that you have given us in order to:

  • Provide you with the service you have come to us for
  • A professional that you are working with has contacted us to ask for support on your behalf
  • Provide reports to our funders on the range of support we offer
  • Improve the quality and range of services we offer, including contacting you for market research purposes
  • Contact you regarding new services, events or other information which we think you may find interesting
  • To customise our website according to your interests

We may share this information with [enter organisations or individuals].

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Provide you with the service you have come to us for
  • A professional that you are working with has contacted us to ask for support on your behalf
  • Provide reports to our funders on the range of support we offer
  • Improve the quality and range of services we offer, including contacting you for market research purposes
  • Contact you regarding new services, events or other information which we think you may find interesting
  • To customise our website according to your interests

How we store your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We keep the personal information you provide to us (detailed above) for seven years for adults, and up to the age of 25 for children. We will then dispose your information by [explain how you will delete their data].

Your data protection rights:

    Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

    • If you would like a copy of the information held on you please write to Unit 3, Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Unit 3, Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk