Carers Resource Privacy Notice

Who this privacy notice applies to

This privacy notice explains how Carers’ Resource uses personal information relating to:

  • Carers who contact us, are referred to us, or receive support from us
  • People who are cared for (the person the carer supports), where information about them is relevant to providing support and is provided to us by the carer, the cared-for person themselves, or an appropriate professional/agency
  • Children and young people who are registered with us as Young Carers (or who have been referred to us for Young Carers support)
  • Parents/guardians of children and young people using our Young Carers service (where relevant)
  • Professionals (for example, school staff, health or social care professionals and other agencies) who contact us, refer someone to us, or work with us to provide support
  • Employees and volunteers (including where DBS checks are required)

We do not routinely collect personal information about children or cared-for people who are not involved with our services. If we receive information about someone incidentally (for example, mentioned within an enquiry), we will only use it where necessary and in line with data protection and safeguarding requirements.

Our contact details

Name: Carers’ Resource
Address: Unit 3 Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP
Phone number: 0808 50 15 939
Email: info@carersresource.org
Date privacy notice updated: 19 December 2025

The type of personal information we collect

We may collect and process the following information about people who contact us, are referred to us, or receive support from us (including children registered with us as Young Carers, where relevant):

  • Name
  • Job title
  • Contact details (including address, email address and telephone number)
  • Demographic information (such as age, postcode, preferences and interests)
  • Financial information (for those accessing a grant)
  • Employee and volunteer data
  • Special category personal data (for example, health or care-related information relevant to the support we provide)
  • Criminal conviction/offences data (related to DBS checks for employees and volunteers, where applicable)
  • Other personal information relevant to the support we provide to you

How we get your personal information

Most of the personal information we process is provided to us directly by you, for example when:

  • You contact us to ask for support
  • You contact us to ask for information

We may also receive personal information indirectly, for example when:

  • A professional you are working with contacts us to ask for support on your behalf
  • A carer, the cared-for person, or a professional/agency provides information to help us understand the support needed and provide our services
  • A child or young person is referred to us and/or registered with us for Young Carers support (for example, by a parent/carer, school, health professional, or other agency)

Why we use your personal information

We use your information to:

  • Provide you with the support or services you have come to us for
  • Work with professionals supporting you (where appropriate)
  • Provide reports to our funders on the range of support we offer (usually using aggregated or non-identifying information where possible)
  • Improve the quality and range of services we offer, including contacting you for feedback/market research where appropriate
  • Contact you about new services, events or other information we think you may find relevant (where permitted)
  • Customise our website according to your interests (where applicable)

Who we share your personal information with

We may share your personal information with:

  • Our funders (usually in aggregated or non-identifying form where possible, and only where necessary for reporting requirements)

Safeguarding information sharing

Where necessary for safeguarding purposes, we may share limited personal information with Bradford Children’s Foundation Trust about children registered with us as Young Carers (or referred to us for Young Carers support). This may include the child’s name, address/postcode, date of birth, gender, and support-level status (low, medium or high).

This information is shared to help safeguard vulnerable individuals. The lawful basis for this sharing is our recognised legitimate interests under DUAA 25 and Schedule 4 (6, 7, 8) and Article 9 condition g (reasons of substantial public interest) relating to the protection and wellbeing of children and vulnerable people.

Lawful basis for processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases to process personal information:

  • Contract – Article 6(1)(b): where you ask us to provide support/services and we need to process your information to deliver this.
  • Legal obligation – Article 6(1)(c): where we must process information to meet legal or regulatory duties (for example, employment, safeguarding, or financial record-keeping obligations).
  • Legitimate interests – Article 6(1)(f): where processing is necessary for our legitimate interests, such as:
    • providing and improving our services
    • appropriate reporting to funders
    • contacting you about relevant services/events/information (where appropriate)
    • safeguarding and protecting children and vulnerable people, including necessary information sharing with partner organisations
  • Consent – Article 6(1)(a): where you have provided clear consent for optional activity (for example, some communications or research). You can withdraw consent at any time.

Special category data and criminal offence data

Where we process special category personal data, we do so only where an additional Article 9 condition applies, such as:

  • Article 9(2)(g) – substantial public interest: including safeguarding and protection of children and vulnerable people (including the safeguarding sharing described above where applicable).
  • Article 9(2)(h) – health or social care: where necessary to provide appropriate support and signposting.
  • Article 9(2)(b) – employment, social security and social protection law: where relevant for employee/volunteer administration.

Where we process criminal conviction and offences data (e.g., DBS checks), we do so only where permitted, with appropriate safeguards, in line with UK GDPR Article 10 and relevant UK data protection law.

How we store your personal information

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold.

How long we keep your data

We keep the personal information you provide to us for:

  • Seven years for adults
  • Up to the age of 25 for children

We will then dispose of your information securely in line with UK GDPR requirements.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – to ask us for copies of your personal information.
  • Your right to rectification – to ask us to correct information you think is inaccurate, and to complete information you think is incomplete.
  • Your right to erasure – to ask us to delete your personal information in certain circumstances.
  • Your right to restriction of processing – to ask us to limit how we use your personal information in certain circumstances.
  • Your right to object to processing – to object to processing in certain circumstances (including where we rely on legitimate interests).
  • Your right to data portability – to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond.

If you would like a copy of the information held about you, please write to:
Unit 3, Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:
Unit 3, Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP.

You can also complain to the ICO if you are unhappy with how we have used your data.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk